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The Little Blackpool Leisure Company Limited customer privacy notice.

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email: hello@commonbars.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Information relating to loyalty programmes

  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Information used for security purposes

  • Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Names and contact information

  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)

  • Audio recordings of public areas (including indoor and outdoor spaces)

  • Video and CCTV recordings of private or staff only areas​

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Information relating to sponsorship

  • Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

  • Racial or ethnic origin

  • Genetic information

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Location data

  • Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

  • Racial or ethnic origin

  • Genetic information

We collect or use the following information to comply with legal requirements:

  • Financial transaction information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Legitimate interest:

    • For the use of booking tables and guest experience management 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

  • Legitimate interest:

    • For the use of booking tables and guest experience management 

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

  • Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interest:

    • For the use of booking tables and guest experience management systems including marketing via email, SMS and social media.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Legitimate interest:

    • For the use of guest experience management 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation

Where we get personal information from

  • People directly

  • CCTV footage, or other recorded images

  • Mailing list subscribers, Manual feedback cards, website traffic data.

 

How long we keep information

We hold information gathered via our website or booking software indefinitely, unless removal is requested via email using the email address at the top of this document. 

Who we share information with

Other organisations

  • Other relevant third parties:

    • CRM software, Access UK

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

7 May 2024

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